Legal documents

Koi Baji Privacy Policy
— Your data, our responsibility

Everything is clearly explained here — what data is collected while you use Koi Baji, how it is used, and how we keep it secure.

Last Updated: January 2026 Language: Bengali (Bangladesh)
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Data collection Summary

A quick overview of what data we collect and why

Data type Example Purpose Retention
Identity Information Full name, date of birth, national ID KYC Verification & Account Security Encrypted
Contact Information Email, mobile number, address Account Registration & Support Secured
Financial information Payment method, transaction history Deposit and withdrawal process Encrypted
Device information IP address, browser, OS Security & Fraud Prevention Automatic
Gaming data Game history and bet amounts Service Improvement & Dispute Resolution Logged
Cookies & Tracking Session cookies, preference storage Improving User Experience Controllable
Important: By using the Koi Baji platform, you consent to the collection and use of your data as described in this Privacy Policy. Please read it carefully before registering.

1Introduction & Applicability

Koi Baji is an internationally standardized online gaming platform. We believe the protection of your personal data is a fundamental right. This Privacy Policy ("Policy") applies to the Koi Baji website, mobile app, and all digital services.

In this policy, we clearly explain what data koi baji collects, why it is collected, how it is used and protected, and what rights you have. We have no hidden terms — we do exactly what we say.

This policy is compliant with Bangladesh and international data protection laws. Your information is never sold to third parties and is not shared without your consent.

Applicability: This policy applies to all registered members, guest users, and visitors of the koi baji platform.

2What data we collect

Koi Baji collects data in two main ways — What you provide directly And Data collected automatically through your use of the platform

Information you provide:

  • At registration: full name, date of birth, mobile number, email address, and password.
  • For KYC verification: a copy of your National ID, passport, or driving license.
  • At the time of payment: bKash/Nagad number and transaction details.
  • When contacting support: the content of the conversation.

Automatically Collected Information:

  • Your device's IP address, browser type, and version.
  • Operating system and device model.
  • Pages you visited and how long you spent on them.
  • Game history, bet amounts, and results.
  • Login time, logout time, and session details.
Good to know: We never store your full bank card number or PIN. Payment details are always kept in encrypted form.

3Purpose of data use

Koi Baji uses collected data only for specific, legitimate purposes. We never use your information beyond what is necessary. Our core purposes are:

  • Account management: To facilitate registration, login, identity verification, and account security.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Customer support: Providing prompt resolution to your queries and complaints.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Service Improvement: To improve your experience on the platform.
  • Legal obligations: To comply with applicable laws and meet regulatory requirements.
  • Responsible Gaming: Identifying signs of gaming addiction and providing appropriate support.
  • Promotional Communications: Sending you offers and updates based on your consent.

4Data sharing and disclosure policy

Koi Baji and your personal data Never Sold. However, data may be shared in the following limited circumstances:

  • Payment Providers: Necessary information is shared with bKash, Nagad, or other approved payment gateways to complete transactions.
  • Game providers: Minimum data necessary for facilitating gameplay with third-party game providers.
  • Legal authorities: Data may be disclosed if we receive a valid order from a court or government authority.
  • KYC/AML Services: With specialized verification services for identity verification and anti-money laundering compliance.
Guarantee: All third parties we work with are contractually required to uphold the same privacy standards. They are not permitted to use your data for any other purpose.

5Our data protection measures

Koi Baji uses industry-leading technology to keep your data secure. Our security framework includes:

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Firewall & Intrusion Detection: Unauthorized access is blocked automatically.
  • Two-Factor Authentication (2FA): Extra login security for your account.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Staff training: Only authorized personnel have access to data on a need-to-know basis.
  • Data minimization: Only the data that is strictly necessary is collected and retained.
In the event of a data breach: In the event of a data breach, we will notify affected users as quickly as possible and take all necessary protective measures.

6Cookie Policy

On the Koi Baji website and app Cookies Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

  • Essential cookies: Required to maintain your login session and ensure core platform functionality. These cannot be disabled.
  • Preference Cookies: Remembers your language, theme, and other preferences.
  • Analytics Cookies: To understand how the platform is being used — fully anonymized data.
  • Security Cookies: To detect unauthorized access and fraud.

You can disable non-essential cookies from your browser settings. However, turning off essential cookies may cause certain platform features to stop working properly.

7Third-Party Services & Links

Koi Baji works with third-party game providers and payment gateways on the platform. Each of these services operates under its own privacy policy. We ensure they meet our data protection standards, though we are not directly responsible for their independent policies.

  • Payment processing services used on the platform comply with PCI DSS standards.
  • Game providers maintain their own licenses and security standards.
  • All partners contracted with Koi Baji are required to sign a confidentiality agreement.

8Data retention period

Koi Baji retains your data only for as long as necessary. Separate retention periods apply to each type of data:

  • Account information: For the duration the account is active, and up to 5 years after closure as required by law.
  • Financial transaction records: A minimum of 5 years, as required under AML (Anti-Money Laundering) regulations.
  • KYC Documents: Up to 5 years after account closure.
  • Gaming logs: Up to 3 years for dispute resolution and audit purposes.
  • Support Conversations: Up to 2 years after the issue is resolved.

Once the designated retention period ends, data is securely deleted or anonymized.

9Your rights

As a Koi Baji user, you have several important rights over your personal data:

  • Right to know: You have the right to request details of any personal information we hold about you.
  • Right to Rectification: You may request correction of any inaccurate or incomplete information.
  • Right to Erasure: You may request deletion of any data that is not subject to a legal retention requirement.
  • Right to Withdraw Consent: You may opt out of promotional communications at any time.
  • Right to Portability: You may request a copy of the data we hold about you.
  • Right to Restrict Processing: You may request restriction of data processing under certain circumstances.
To exercise your rights: Email us at [email protected] or reach out via live chat. We will respond within 30 business days.

10Policy Updates

Koi Baji may update this Privacy Policy update this policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, we will notify you via your registered email or an in-app notification.

  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
  • If you do not agree with the updated policy, you may request to close your account.

11Contact Us

For any questions, complaints, or requests regarding this privacy policy, please contact our data protection team:

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Response Time: Up to 30 business days
We offer support in Bengali: Our support team speaks Bengali — feel free to write to us in Bengali and we'll respond in Bengali.

Why Koi Baji's privacy trustworthy?

The core pillars of our data protection that keep you worry-free

256-bit SSL Encryption

Every transaction and piece of personal data you share is protected with top-grade SSL/TLS encryption, keeping it unreadable to hackers and third parties.

Strict KYC verification process

By verifying your identity, we prevent account hijacking and fraud — ensuring only you can access your account.

Data is never sold

Koi Baji does not sell your personal data to advertisers or any third party. Your information is used solely to provide our services.

Two-Factor Authentication

With 2FA enabled, nobody can access your account even if they know your password. Add an extra layer of security with mobile OTP verification.

Regular Security Audits

Independent security experts regularly audit our systems. Any vulnerabilities identified are addressed immediately.

Your data, your control

View, update, or request deletion of your data at any time from your account settings. Your privacy stays in your hands.

Your Data rights

Your rights as a Koi Baji user

Right to know

You can request to know what information we hold about you at any time.

Right to Rectification

Contact support to correct any inaccurate information — it will be updated promptly.

Right to Erasure

You can request deletion of data that falls outside any legal retention obligation.

Data portability

Request a copy of the data we hold about you.

Right to opt out

You can opt out of promotional emails and notifications at any time.

Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your data.

About privacy FAQ

What users ask most

No, never. Koi Baji does not sell your personal information to any advertisers, marketing companies, or third parties. Your data is used solely to provide our services.

When an account is closed, most data is deleted. However, financial transaction records and KYC documents are retained for a set period as required by law. See Section 8 for details.

Yes. Your payment details are protected with 256-bit SSL encryption. Koi Baji never stores your full payment number or PIN — only transaction reference information is retained.

Click the "Unsubscribe" link at the bottom of any promotional email, or go to your account settings and update your notification preferences. Once you withdraw consent, we will no longer send you marketing messages.

In the event of a data breach, we will act immediately, notify affected users, and inform the relevant authorities. Additional measures will be taken to secure your account.

Disabling non-essential cookies will not affect core platform functionality. However, turning off essential cookies (such as session cookies) may cause login and certain key features to stop working correctly. Manage your cookie preferences through your browser settings.
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Your data is fully secure. With encryption, KYC verification, and 24/7 support, Koi Baji is Bangladesh's most trusted gaming platform.

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